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Free shipping on all fitting orders over $200
Free shipping on all fitting orders over $200

Privacy Policy

ICS Industries, Inc. value our customers and are committed to protecting personal information about them and their companies. We use the information that is collected from Site visitors and customers to, among other things, better serve customers, improve the content of this Site, and customize the shopping experience for Site visitors and customers. We may also use the information collected to notify Site visitors of changes to this Site, to notify Site visitors of new products, and for any other legitimate and lawful business purpose.BY ACCESSING OR USING ANY ICS INDUSTRIES SITE YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO THE PRIVACY PRACTICES.Site security is a priority. We periodically review and update the security methods implemented intended to protect information transmitted via this Site, including measures intended to secure and protect all personally identifiable information from loss, misuse, and alteration. However, We cannot guarantee that any electronic commerce is totally secure. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of electronically stored sensitive personal data via email or by conspicuous posting on the Site as soon as possible to the extent consistent with (a) the legitimate needs of law enforcement, and (b) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system. We ask for your password when you log-in to Our site. We will never ask for your password in any unsolicited communication. To enhance your online safety, follow these recommendations to keep your personal information private: Don’t reveal your password to anyone. This Site contains links to other sites that are not owned, maintained, operated, or endorsed by or for ICS and not subject to the same Privacy and other Policies. We are not responsible for the content of those sites or the use of any information collected from you by those sites. The inclusion of any link to such sites does not imply any recommendation or sponsorship of such sites and We disclaim any liability for links: (i) from another website to this Site, and (ii) to another website from this Site. You should read the other site’s privacy policies to understand how personal information collected about you is used and protected.If users have any questions or suggestions regarding our privacy policy, please contact Us by sending an email by clicking on the E-mail us link in the Contact Us section or call 1-336-285-5364- 24 hours a day, 7 days a week 

Return and Cancellation Policy

Orders cannot be canceled after they are shipped. If you decide to cancel after shipment our standard return policy applies. Items generally ship the same day as purchase. CopperTubingSales only ships Monday through Friday.

Adequately pack the item to avoid shipping damage. Returns must be shipped in an unused new shipping box.  All non-defective product returns must be returned in the original undamaged new condition. Non-defective items that have been installed may not be returned.

Return shipping cost is the customers’ responsibility unless return is due to a CopperTubingSales error, or the item is damaged/defective upon receipt.

There is a 20% restocking charge on all returns received in non-defective and / or undamaged condition.

There can be up to a 50% restock fee on all items returned and found to be damaged or altered from original and or new condition.

Product Damaged in Shipment

Contact CopperTubingSales Customer Service for immediately if you receive a damaged product. Indicate if you would like the item replaced or refunded. Items damaged in shipment must be returned within 10 days of receipt. Your refund or replacement will be sent upon receipt and inspection of the original item. Please allow 3 days from our receipt.

Defective Items

You have 30 days from the date your product was delivered to request a refund. In most cases, we will issue you a prepaid shipping label. The item must be returned to us before your replacement or refund is issued. If we determine that the product is defective, CopperTubingSales will, at your preference, replace the product or issue a refund. If you request a refund, your original method of payment will be credited. If you request a replacement product, a replacement order will be submitted. If we determine that the product is not defective, your RMA will be denied. If you wish to have the product shipped back to you, you must issue prepaid shipping label.

**All items are subject to inspection and testing upon return for warranty compliance. Shipping reimbursement and restocking fees will be applied to any product deemed non-defective.**

Non-Defective Product Returns

Non-defective products may be returned for credit within 30 days from the date of shipment. There is a 20% restocking charge; the original and return shipping charges will not be credited. In cases where CopperTubingSales paid for the shipping to you, that cost will be deducted from your credit.

Refusing Delivery

Any customer who refuses delivery of an undamaged product will be responsible for all shipping charges associated with the order (including original and return shipping charges) and a 20% restocking fee.

Freight/LTL Shipments

The freight carrier will contact you to schedule a delivery appointment, please make sure you have a valid phone number on your account for them to reach you at. Before taking delivery of your freight / LTL shipment, you must carefully inspect your product before signing for or accepting delivery. If you discover damage do not sign for the product and refuse delivery. Freight shipped and over-sized products, if signed for or accepted for delivery, may not be returned. Notes left for carriers instructing them to deliver in your absence, are considered acceptance of delivery, and may not be returned. By signing for or accepting delivery of an LTL or freight item, you acknowledge that the products are not damaged and you understand that you cannot return the products as damaged

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